We all know the importance of customer data, but maybe need a little supporting evidence to push the case for either access to greater data or resource to dig into the data for the nuggets? Then this info graphic may just help you, in true info graphic style the data is short and sharp to grasp and full of helpful stats to lay the foundations of your case.
On average 86% of buyers will pay more for a better customer experience. Studies show that 55% of consumers aren’t likely to stay with a company who ignore feedback. A 5% increase in customer loyalty would increase the average profit by customer by 25% – 100%